What You Need to Know: teamLab Planets Ticket Refund Deadlines Explained

teamLab Planets is one of Tokyo’s most in-demand immersive art experiences—so it’s essential to understand the ticket rules before you buy. The headline: the teamLab Planets ticket refund policy is strict. All sales are final in almost all cases, but if you booked on the official site, you can change your date/time up to three times, at least two hours before your slot. Refunds are typically only offered when the venue cancels or cannot operate. Below, we break down the no-refund rule, how rescheduling works, what counts as “on time” for entry, and key accessibility and visitor guidelines so you can book with confidence.

teamLab Borderless is back in Tokyo at Azabudai Hills with an expanded, immersive digital art experience where artworks move, evolve, and interact across rooms. Here are 15 concise, field-tested tips to make your visit smooth, photogenic, and unforgettable. For the official concept and updates, see the museum site and reopening news sources (Official: https://borderless.teamlab.art/; Reopening coverage: https://www.timeout.com/tokyo/news/teamlab-borderless-will-reopen-in-tokyo-in-february-2024-091422).

1) Book timed-entry tickets in advance

Tickets frequently sell out, especially on weekends and holidays. Buy online early and choose a timed-entry slot; arrive a little before your window to avoid missing your entry. Official tickets and the latest policies are on the museum site: https://borderless.teamlab.art/